Refund policy

1. Introduction

  • Thank you for shopping at LanaeBae.com. We appreciate the fact that you like to buy the hair extension products we sell. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
  • As with any shopping experience, there are terms and conditions that apply to transactions at LanaeBae.com. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at LanaeBae.com, you agree to the terms set forth below along with Policy.

2. General Policy

  • All sales made through LanaeBae.com are subject to our refund policy. Our goal is to ensure customer satisfaction with every purchase.

3. Refund Eligibility

  • Eligible Products: To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags and labels intact.
  • Non-returnable Items: Certain types of items cannot be returned, such as custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
  • Proof of Purchase: To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

4. Refund Process

  • Request: To initiate a refund, you must contact us at [[email protected]] within 30 days of receiving your product. Please include your order number and the reason for the request.
  • Inspection: Upon receipt of the returned product, we will inspect it and notify you of the approval or rejection of your refund based on the condition of the returned item.
  • Approval: If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

5. Late or Missing Refunds

  • Check Bank Account Again: If you haven’t received a refund yet, first check your bank account again.
  • Contact Credit Card Company: Then contact your credit card company, it may take some time before your refund is officially posted.
  • Contact Bank: Next, contact your bank. There is often some processing time before a refund is posted.
  • Further Assistance: If you’ve done all of this and you still have not received your refund yet, please contact us at [[email protected]].

6. Shipping Returns

  • Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Shipping Insurance: Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

7. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [[email protected]] and send your item to the return address provided by our customer service.

8. Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

9. Contact Us

  • For more information about our refund policy, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [[email protected]].

10. Changes to Our Refund Policy

  • We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.