Shipping policy

1. Introduction

  • Thank you for shopping at LanaeBae.com. We are committed to providing you with a seamless shopping experience from the moment you place your order until it arrives at your doorstep. This Shipping Policy outlines the terms and conditions governing the shipment of any products you purchase through our site.

2. General Shipping Information

  • Shipping Coverage: We ship products domestically within the United States and internationally to select countries. Shipping options and availability may vary based on your delivery address.
  • Shipping Carriers: We partner with reputable carriers including USPS, UPS, and FedEx to ensure your products are delivered efficiently and safely.
  • Processing Time: Orders are typically processed within 1-2 business days. Processing time may vary during holiday seasons or special promotions.

3. Domestic Shipping

  • Standard Shipping: Takes approximately 3-5 business days from the date of shipment.
  • Expedited Shipping: Available at an additional cost for most products, and takes approximately 1-3 business days from the date of shipment.

4. International ShippingDelivery Times:

  • Shipping times vary based on destination but typically range from 7-21 business days.
  • Customs, Duties, and Taxes: Customers are responsible for all import duties, taxes, and customs fees. These fees are not included in the purchase price or shipping costs and will be collected upon delivery.

5. Shipping Costs

  • Shipping costs are calculated based on the weight of the order, shipping method, and destination. Exact shipping costs will be displayed at checkout before you complete your purchase.

6. Tracking Your Order

  • Once your order has shipped, we will send you a confirmation email that includes a tracking number. You can use this number to track your order through the carrier’s website.

7. Shipping Delays

  • While we strive to maintain our shipping schedules, delays may occur due to weather conditions, shipping carrier factors, or international customs processing. We will keep you updated with any delays that may affect your order.

8. Lost or Damaged Shipments

  • LanaeBae.com is not responsible for goods that are lost or damaged in transit. However, please contact us if your order has not arrived within the expected timeframe, or if it arrived damaged, so we can assist you with a claim or provide information on the next steps.

9. Returns and Exchanges

  • Please refer to our Return Policy for information on returning or exchanging items you purchased from us.

10. Contact Us

  • If you have any questions or concerns about our Shipping Policy or the delivery of your order, please contact us at [[email protected]].